Terms and Conditions

POSTAGE AND HANDLING

All packages are sent with Australia Post. We post the items within 1-5 business days after the payment is confirmed.
*Important note: We do not take responsibility for items damaged or lost during transport – if you would like to pay extra for insurance on your items, please let us know.

PICK UP:

If you choose to pick-up, we are located in Collingwood Park QLD 4301.

RETURNS
No return will be accepted for personalised products, unless the items are faulty. 

Note: If you have received a faulty product, you must advise us within 48 hours of receiving it,

SPECIAL ORDERS ITEMS
Special Order Items cannot be returned.  (Special order items are items made or ordered into your specific requirements).  Please make sure that you double check spealing and all the details before ordering.

REFUND

We do not offer refund for personalised products. If we have agreed to refund your order, you will be charged 10% admin fee. 

PROPERTY
Title and ownership of the goods does not pass to the purchaser until payment in full has been made. Until such time the goods remain the property of Sewing Love Embroidery.